Went to a customer in Thatcham, who’s front door multipoint lock had loose handles

Went to a customer in Thatcham, who’s front door multipoint lock had loose handles. On inspection I found that the handle springs had broken, allowing them to drop and not sit straight. I serviced the lock and fitted new handle springs, which I had in stock on the van. The customer now has straight handles that return to the correct position every time.

I have been asked about lubrication of locks

I have been asked about lubrication of locks by a few people over the cold snap. What I normally advise is to use the lubricant like a cleaning product. If you spray any moving parts then wipe them off this should ensure the smooth operation of the lock. As most lubricants on the market have some degree of water content, by flooding the mechanism with oil there is a possibility of an increased risk of freezing, and also the excess oil can trap dirt and jam it up.

Was called to a customer who was worried a someone had a key to their property

Was called to a customer who was worried a someone had a key to their property. It was a multipoint lock and as I had the correct size cylinder on the van I was able to change it immediately. The new cylinder came with three keys as standard, but the customer needed an extra one, so as I have key cutting facilities on the van I was able to cut an extra and try it, to make sure it worked whilst on site.

Met up with a landlord at his property

Met up with a landlord at his property, who wanted to make sure that the new tenants would be secure when they move in later this week. The property is a flat with just the one entrance, and by replacing the cylinder and cutting extra keys, we have ensured that any old keys in circulation will no longer give entry to the property.